Hi rcc399,

Try the below methods and check the results:

Method 1:

Run the fix it from the below link: Hardware devices are not working or are not detected in Windows:http://support.microsoft.com/mats/hardware_device_problems/en-us

Method 2:

Remove and reinstall all USB controllers:

To remove and reinstall all USB controllers, follow these steps:

a.Click Start, click Run, type sysdm.cpl in the Open box, and then click OK.

b.Click the Hardware tab.

c.Click the Device Manager Button.

d.Expand Universal Serial Bus controllers.

e.Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.

f.Restart the computer, and then reinstall the USB controllers.

g.Plug in the removable USB storage device, and then test to make sure that the issue is resolved.

Link for reference: Advanced troubleshooting tips for general USB problems in Windows XP:http://support.microsoft.com/kb/310575

Regards:

Samhrutha G S - Microsoft Support.

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